Job Description


The Opportunity


SharpSpring is looking for a skilled writer who can write technical content that is aligned with our style, tone, and brand. You will work with a small team of other writers to create documentation for cutting-edge technology that is changing the way marketing automation works.

Our continued growth will depend to a great extent on you, so if you are a technical writer that has the ambition to help our team grow, the hunger for digital storytelling, and the skills for flawless execution, then youll fit right in!



The Responsibilities

  • Work within the Training and Documentation team to write technical documentation
  • Update style guides for documentation and training material language
  • Ensure consistency throughout public-facing documentation
  • Convey technical material in a quick, concise, effective manner

SPECIAL INSTRUCTIONS FOR APPLICANTS:

  • In the cover letter section, please provide 3-5 bullet points as to how your experience best relates to the requirements
  • Special consideration will be given to candidates who provide links to work samples with their application, such as writing samples, articles, etc.

The Person

  • Strong communication skills
  • Hands-on approach to documentation
  • Experience writing technical/helpdesk style materials, writing and updating helpdesk articles
  • Experience in writing API documentation
  • Ability to understand technical processes, software applications, and learn new material quickly
  • Strong knowledge of English grammar and usage and solid proofreading skills
  • Ability to strike a balance between right and right now in your output
  • Aptitude for nurturing a collaborative, upbeat, positive working environment that values creativity and innovation
  • Genuine desire to learn challenging technical concepts and thrive in an environment of rapid change

Preferred Qualifications

  • 3-5+ years experience technical writing experience in a software development environment
  • Understanding of marketing automation
  • Consistent record of researching and writing excellent documentation
  • Familiarity with HTML, CSS, and Javascript
  • Experience in software or high-tech vertical

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