Job Description

SharpSpring is looking for a tech savvy, customer service focused SharpSpring Marketing Automation Onboarding Specialist to join our team in Gainesville, FL. If you have experience providing a high level of customer support and service to professional organizations, and are looking for an opportunity to join a fast-paced, growing Tech company, then we want to talk to you!

The Opportunity

Our Onboarding Specialists work with and support a group of assigned SharpSpring Partners during their initial 60-day onboarding period. Your primary responsibility will be to educate and train your Partners so they become experts at using SharpSpring, our marketing automation tool. You will build relationships with your assigned Partners, and help train and assist them in driving engagement through SharpSpring.

The Responsibilities

  • Work closely with an assigned group of new SharpSpring Partners as you introduce and orientate them to our SharpSpring marketing automation software platform during a rigorous 60-day onboarding period.
  • Assist Partners with set-up of the platform for their company
  • Assist Partners with strategy, implementation, and sell-through related to use of the platform
  • Perform joint demos with customers using GoToMeeting
  • Maintain and improve Partner engagement with the platform
  • Identify and communicate issues and changes with the platform that could affect your Partners
  • Stay current on marketing automation trends
  • Respond and resolve Partner concerns and issues in a timely and courteous manner
  • Track and document the full length of the Partner onboarding process
  • Meet and exceed performance metrics regarding level of engagement at the end of the 60-day period.
  • Manage constant requests for information and ensure proper follow through with each Partner
  • Communicate effectively both verbally and in writing

The Person

  • Tech savvy with an interest in working with current technologies within a business environment
  • The ability to multi-task, prioritize and solve complex issues
  • The ability to collaborate with other members of the team, from technical support to development
  • The ability to learn new software quickly
  • The ability to educate Partners on the value of the product
  • Self-starter who has experience and comfort working autonomously
  • Proven experience building relationships with, and managing professional accounts
  • Outgoing, passionate personality!
  • Strong verbal and written communication skills

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