Veterinary Client Services Representative I
Apply nowJob no:505080
Work type:Staff Full-Time
Location:Main Campus (Gainesville, FL)
Categories:Agriculture/Life Science/Vet Medicine
Department:28319000 - VM-SAH CUSTOMER SERVICE
Classification Title:
Veterinary Client Services Representative I (CARE)
Job Description:
The UF Small Animal Hospital Client Services at the UF Veterinary Hospitals is recruiting for a Client Service Representative supporting our specialty services.
+ This individual will work one-on-one with clients and hospital staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions.
+ This position is responsible for facilitating clients visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly.
+ Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems.
+ Individual should genuinely care about people and animals, possess excellent communication skills, highly organized, strong public relations skills, initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, projecting a professional image, and good interpersonal skills.
+ Must be outgoing, full of enthusiasm and a team player.

Advertised Salary:

Starting salary is $14.00 to $16.00 per hour.

Minimum Requirements:

High school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

+ Excellent customer service skills
+ Good communication skills, both verbally (telephone and person-to-person); as well as good literacy skills(ability to read and compose grammatically correct sentences) are critical to the success of this position
+ Good computer skills
+ Ability to deal with the public in a tactful and courteous manner
+ Ability to plan, organize and coordinate
+ Ability to perform basic arithmetic calculations involving money
+ Knowledge of medical terminology, veterinary medicine, medical records, and billing systems
+ Ability to make timely decisions
+ Ability to work within a team and perform with minimum supervision
+ Ability to multitask as well as ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude
+ Ability to work accurately with attention to detail
+ Ability to handle frequent interruptions and adapt to changes in workload and work schedule
+ Ability to set priorities and solve problems
Special Instructions to Applicants:
Multiple positions are available.
This is a CARE position offering limited benefits, including health insurance and paid time off.

Application must be submitted by 11:
55 p.m. (EDT) of the posting end date.
This requisition has been reposted. Previous applicants do not need to reapply.

Health Assessment Required:
Advertised:03 Nov 2017Eastern Daylight Time
Applications close:10 Nov 2017Eastern Standard Time
Associated topics: account executive, customer care, customer service representative, field sales, inside sales representative, outside sales, outside sales representative, public relations specialist, sales, services manager

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